Complaints Policy

📄 Complaints Policy

Effective Date: 4 June 2025

At N8IVE Apparel, we’re committed to delivering quality products and customer service. If something doesn’t go as expected, we want to hear from you and will do our best to resolve it quickly and fairly.

🛠️ How to Make a Complaint

You can contact us by:

Please include:

  • Your name and order number

  • A brief description of the issue

  • Any photos or screenshots (if relevant)

⏱️ Response Time

We aim to:

  • Acknowledge your complaint within 2 business days

  • Provide a full response within 5 business days

If we need more time, we’ll keep you updated.

🔁 Resolution Options

Depending on the issue, we may offer:

  • A refund

  • A replacement

  • Store credit

  • Further investigation if needed

✅ Your Consumer Rights

This policy supports your rights under Australian Consumer Law. If a product is faulty, not as described, or doesn’t meet reasonable expectations, you’re entitled to a suitable remedy.

💬 Need Help?

We value your feedback. Please contact us with any concerns — we’re here to help.